My expertise lies in skillfully overseeing customer success teams in enhancing customer service strategies, innovating new processes, and managing overall functionality to maximize customer retention and growth. Through my experience, I have become adept in overseeing a wide variety of responsibilities to optimize customer success while demonstrating a steadfast commitment to coaching and leading high-performance teams. Result-oriented and experienced Digital Marketing Specialist with an established track record with exceptional new digital marketing plans, promotional budget management. Outgoing problem-solver, I develop good internal and external relationships through outstanding leadership, teamwork, and project management capabilities that push forward new ideas while optimizing ROI and increasing customer interface satisfaction.