Service isn’t technical, it’s emotional. Yes, you should be able to address the -‘whatever is not working’, but an Estate Manager must also manage the people experiencing the situation, or responsible for it, with grace and composure.
Exactly how does a household conduct effective Employee Performance Reviews? Just as no two homes are exactly alike, nor should evaluation processes be exact copies. There are nuances to every home and every family. Good Performance Reviews take this into account. That said, there are certain common denominators that can assist Employers or their Representatives establish fruitful review processes.
In the private service industry, the majority of estate management jobs are routed through domestic staffing agencies. For estate management candidates seeking new positions or planning a transition, understanding how these agencies operate is essential. Our Agency Round Table pulled back the curtain on how private staffing really works. This is a must-watch for anyone engaging in their own job search or placing staff for their principal.
Alongside overseeing the estate’s operations and staff, Estate Managers may find themselves fulfilling the crucial role of an HR Manager.
I get asked to review resumes daily, and I have to say – it’s something I absolutely love doing! There’s nothing quite like helping candidates find the perfect words to…
Every estate has unique staffing needs. A practical formula helps estate managers evaluate property size, service expectations, and household operations to build a team that keeps everything running smoothly.
Documenting disciplinary actions for domestic employees is necessary to comply with labor laws, ensure fairness and consistency, and provide a record for performance evaluation and improvement. An Estate Manager should include a progressive discipline policy in their Employee Handbook and Estate Manual.
In our most recent Ask and Expert chat on the Estate Management Network Member’s app, recruiter Marc Sorensen Leandro shared his thoughts on the crucial role of emotional intelligence (EQ) in private service staffing.
As we move into 2024, it’s important to review and update employee handbooks to align with new standards and expectations.
Annual performance reviews serve as a strategic tool, offering a recap of the past year’s accomplishments, challenges, and opportunities for growth.
Estate Managers are tasked with a unique responsibility not only to oversee the daily operations of an estate, but to build a staff that works well together and fits into the culture of the home. When it comes to hiring it’s essential to look beyond traditional skills and experience.
Approaching the owner and/or their financial manager to discuss additional staffing needs requires a tactful and strategic approach. We’ve created a guide for Estate Managers with some key points to effectively communicate the need for expanding household staff, ensuring a successful outcome for all parties involved.