Regardless of where you are in the world, the standards of service have been influenced by the British. Polo and Tweed offers a thoroughly modern take on household service delivery that can be applied in any setting
EMN
The Estate Management Network is the premier professional organization for Estate Managers, Directors of Residences, Chiefs of Staff, and other upper-management roles in private service. We strive to be the industry leader in providing professional resources, education, and networking opportunities.
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Creating a Punch List
Kimberly Varney
A punch list is a document that outlines the remaining tasks or issues that need to be addressed before a project is considered complete. It typically includes minor repairs, touch-ups, and other small items that must be finished or corrected before the project can be officially closed out. We have created a template to organize the process.
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Documenting Employee Disciplinary Actions
Kimberly Varney
Documenting disciplinary actions for domestic employees is necessary to comply with labor laws, ensure fairness and consistency, and provide a record for performance evaluation and improvement. An Estate Manager should include a progressive discipline policy in their Employee Handbook and Estate Manual.
The Beauty of a Virtual Closet System
Kimberly Varney
A virtual closet allows an HM, Butler or Valet to create a comprehensive inventory of the principal’s wardrobe, making it easier to locate specific pieces when styling outfits, packing, or moving items between residences.
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