Service isn't technical, it's emotional. Yes, you should be able to address the -'whatever is not working', but an Estate Manager must also manage the people experiencing the situation, or responsible for it, with grace and composure.

Service isn't technical, it's emotional. Yes, you should be able to address the -'whatever is not working', but an Estate Manager must also manage the people experiencing the situation, or responsible for it, with grace and composure.
