“Know your people,” Director of Residences Jared Miles said during a conversation about fostering an amazing team on the Easemakers Podcast. “Keeping close to your people is really important — and understanding who they are as people, rather than just who they are as employees.”
Jared oversees 7 homes and 30 employees for his principal. He has managed major renovations, organized parties for 750+ people, and hosted presidents. He’s worked as a housekeeper, a chef, and a property manager, and he hit his stride managing people. He’s learned from every experience in his 24 years in private service — and he’s got a lot of stories to tell.
In the first episode of the Easemakers Podcast, he shares stories of managing teams and lessons learned from decades of mentoring private service professionals to help other estate managers become better people leaders. He covers personalized benefits, building culture (even when you’re based in another state), and why he’s committed to finding every team member “the right seat on the bus.”
“Our conversation with Jared is a great example of why we started this podcast,” says Mohamed Elzomor, who hosts the podcast with Kristin Twiford. “Estate managers all have such incredible stories, and we want to give people a chance to hear them and learn from them.”
Mohamed and Kristin are both part of the team at Nines, which empowers estate managers through technology and community. Nines offers the first all-in-one platform for household and estate management, as well as the Easemakers community, where private service professionals can connect and learn from each other.
So far, they’ve interviewed Jared about building a great team, Peter Van Ryder about finding the right role in private service, and Kimberly Varney about launching the Estate Management Conference.
Every episode features a different private service professional, and deep dives on a specific household management topic, from navigating the job search to becoming a more effective communicator. The goal is to leave you feeling inspired by people who’ve been in your shoes, and to give you actionable tips and insights to help you grow in your career.
“We hope listeners will find themselves nodding their heads, thinking, ‘I feel that, I’ve been there,’” says Mohamed. “With both the podcast and the community, we’re excited to support estate managers and help them feel less alone.”
The Easemakers Podcast is available on Spotify, Apple Podcasts, Stitcher, and anywhere you might listen to podcasts.