In many estates, the laundress is handling some of the most fragile and irreplaceable items in the house. One of one couture gowns and suits made by hand on Savile Row require expert care. The skilled laundress knows not only how to interpret laundry care symbols, but has an extensive repertoire of textile reactions to liquids, heat, steam, chemicals, and common care methods.
In the world of ultra-high-net-worth estate management, where expectations for impeccable service are sky-high, Estate Managers must possess more than just technical expertise. The secret ingredient that sets exceptional Estate Managers apart is their emotional intelligence.
When considering a career change, starting out in the domestic field, or finding your next position as a seasoned service pro, there are a few very important considerations.
Wondering where to start with an estate manual or how to update your existing manual? Marta Perrone draws on 30 years of experience to address key concepts: What is the purpose of an estate manual? Who is your estate manual for? What needs to go into it? She’ll present some options for digital systems available.
