As we move into 2024, it's important to review and update employee handbooks to align with new standards and expectations.
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As we move into 2024, it's important to review and update employee handbooks to align with new standards and expectations.

As my dining room looks more like Santa’s workshops every day, I find myself envying the gift rooms at the homes of past employers. A gift room takes a little work to set up but it can save you during those moments when you need a birthday gift in 5 minutes, or when you're handed a 100 hostess gifts as guests arrive. Like everything in estate management, It's about having a system that works when life gets busy, which is most of the time. Set it up properly once, and you'll never go back to wrapping gifts at your desk again.

William Hiley is the Founder and Principal Estate Manager at Hiley and Associates, overseeing historic and architecturally significant properties across Washington, DC.

In the world of ultra-high-net-worth estate management, where expectations for impeccable service are sky-high, Estate Managers must possess more than just technical expertise. The secret ingredient that sets exceptional Estate Managers apart is their emotional intelligence.
