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The First 90 Days
Charles MacPherson has put together a playbook for your first 90 days.

The Secret Language of Laundry
In many estates, the laundress is handling some of the most fragile and irreplaceable items in the house. One of one couture gowns and suits made by hand on Savile Row require expert care. The skilled laundress knows not only how to interpret laundry care symbols, but has an extensive repertoire of textile reactions to liquids, heat, steam, chemicals, and common care methods.

Lead Time Realities
Once you’ve chosen frames and fabrics for custom furniture, you’ll be given a ‘lead time’, meaning the amount of time from the payment receipt to delivery of the furniture. This timing can be critical.
