From Preference to Service Standard

From Preference to Service Standard, an EMN Professional Development lecture, walks through the process of turning a principal’s preferences into repeatable service standards. We'll cover gathering the right details, defining the expected outcome, documenting the procedure, working with staff, and reviewing the standard over time so service remains consistent as household needs change.

The lecture includes both printable PDF and an Canva template versions of:

• Preference Development Checklist

• Preference Intake Form

• Standard Operating Procedure template for documenting service requirements, resources, procedures, quality standards, approvals, and reference photos.